Mar
2
2010
Microsoft Visual C++ Runtime Library Runtime Error fix
Got the error below when a PC was infected with one of the fake AV spyware packages. Here’s the specific error and the following fix:
“Microsoft Visual C++ Runtime Library Runtime Error!
Program: C\Program Files\Symantec AntiVirus\Rtvscan.exe
This application has requested the Runtime to terminate it in an unusual way.
Please contact the application’s support team for more information.”
• Go to a command prompt and run wbemtest
• Click the Connect button
• Replace root\default with root\securitycenter and click Connect
• Click the Enum Classes button, leave the Superclass info box that appears as is and click OK
• On the Query Results screen, highlight AntivirusProduct and choose the Delete button.
• Close the Query windows and exit wbemtest
• Reinstall SAV
• Click the Connect button
• Replace root\default with root\securitycenter and click Connect
• Click the Enum Classes button, leave the Superclass info box that appears as is and click OK
• On the Query Results screen, highlight AntivirusProduct and choose the Delete button.
• Close the Query windows and exit wbemtest
• Reinstall SAV